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Tuesday, February 11, 2014

Six Tips for Making Your Business More Efficient

Six Tips for Making Your Business More Efficient

Here are 6  tips for using the latest network technology to help your business work more efficiently, reduce costs, improve on customer satisfaction, and stay ahead of the competition.

1.     Deliver anytime, anywhere access to employees on the go. To stay productive on the move, your employees need to be able to reach the people and information they need—anywhere, anytime. With tools like virtual private networks (VPNs), your employees can work outside the office and still enjoy safe access to the business network.

2.     Make it easy to work together. Smooth collaboration between employees, partners, suppliers, and customers is a sure-fire way to boost efficiency while also reducing costs. A network lets your business take advantage of interactive calendaring, videoconferencing, unified communications, and other technologies for easy collaboration.

3.     Enable employees to take their phone systems wherever they go. Missed calls create project delays, wasted opportunities, and lost revenues. With a networked voice and data solution, your employees can have one phone number that rings simultaneously on multiple devices, so customers reach the right person the first time. Your staff can access all their communications from anywhere, checking for e-mail, voicemail, and faxes from just one inbox.

4.     Streamline customer communications. Delivering fast, knowledgeable service is the best way to keep customers satisfied. Linking your telephone system to a customer relationship management (CRM) solution is a great way to enhance customer communications. When a customer calls, a pop-up window with their records appears on an employee's IP phone screen, computer screen, or both.

5.     Reduce unproductive travel time. All too often, time spent on the road is time lost. A telephone solution that offers video calls and Web conferencing can help reduce the time and expense of traveling to offsite meetings and training sessions. Instead of spending time traveling, you can use the time to get work done with technology.

6.     Improve the Contact Center. Too many organizations take this for granted and lose customers over time with a poor contact center experience. Offer web chat, SMS integration and better call flows to keep your customers engaged and happy. Remember, 80% of calls answered in 20 seconds or less is key.

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